Refund policy

Return & Refund Policy

At Toutlequartier, all sales are final. We do not accept returns, refunds, or exchanges for reasons such as a change of mind, incorrect sizing, or personal preference.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 10 days of delivery at tlq.projectparis@gmail.com.

To help us resolve the issue as quickly as possible, please include:

• Your order number
• A description of the issue
• Clear photos of the item and its packaging

Once we review your claim, we will determine the appropriate solution, which may include a replacement or a refund if the issue is confirmed.

Refund Eligibility

Refunds will only be issued if:

• The item arrived damaged or defective.
• We shipped the wrong item.

We carefully inspect every product before it leaves our warehouse to ensure it arrives in perfect condition.

If your claim is approved, the refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer.

Non-Returnable Items

We do not accept returns or issue refunds for:

• Sale or discounted items
• Gift cards
• Items that have been worn, washed, or used
• Items without original tags or packaging
• Incorrect size selection or change of mind
• Personalized or custom-made products

NOTE:  WE DO NOT REFUND SHIPPING FEES!

European Union Customers

If your order is shipped to a country within the European Union, you may have additional rights under applicable consumer protection laws, including a statutory cooling-off period where required by law. These rights apply only where legally mandated and do not affect your statutory consumer rights.

Contact Us

If you have any questions regarding your order or believe there is an issue with the product you received, please contact us at:

Email: tlq.projectparis@gmail.com