Shipping Policy

Shipping Policy

Thank you for shopping with us! We’re committed to delivering your order as quickly and efficiently as possible. Please review our shipping timelines and details below:

🇺🇸 United States Orders

    •    Processing Time: 1–3 business days

    •    Shipping Time: 3–5 business days

    •    You will receive a tracking number via email once your order has been shipped.

🇨🇦 Canada Orders

    •    Processing Time: 3–4 business days

    •    Shipping Time: 3–7 business days

🌍 International Orders (Outside the US & Canada)

All international orders outside the US excluding CANADA are pre-order only and will be shipped after the pre-order processing window.

    •    Processing Time (after pre-order): 3–4 business days

    •    Shipping Time: 1–3 weeks (varies by destination)

    •    Please note that customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

📫 Tracking & Delivery

Once your order is shipped, you will receive a tracking number via email. Please allow up to 48 hours for the tracking information to update.

❗Important Notes

  •         Shipping times are estimates and may be affected by carrier delays, holidays, weather conditions, or customs clearance.

 

  •         For time-sensitive orders or special shipping requests, please contact us before placing your order.

 

  • For all international orders, please note that we are not responsible for any customs duties, taxes, or additional fees that may apply upon delivery. These charges are the sole responsibility of the customer.

 

  • Pour toutes les commandes internationales, veuillez noter que nous ne sommes pas responsables des droits de douane, taxes ou frais supplémentaires qui peuvent s’appliquer lors de la livraison. Ces frais sont entièrement à la charge du client.

     

Pour toutes les commandes internationales, veuillez noter que nous ne sommes pas responsables des droits de douane, taxes ou frais supplémentaires qui peuvent s’appliquer lors de la livraison. Ces frais sont entièrement à la charge du client.

 

📥 Need Help?

If you have any questions or concerns regarding your shipment, feel free to reach out to us at:

📧 TLQ.projectparis@gmail.com

Thank you for supporting our brand!